Terms of service

About these terms

These terms govern use of bigwavemarketers.com and services provided by Rebel Souls Music, Inc., doing business as Big Wave Marketers (“we,” “us,” or “our”). By accepting these terms when ordering services or entering a service agreement that incorporates them, you agree to them. Website use is subject to the applicable website-use provisions below.

Services and project agreements

We provide business consulting, marketing strategy, research, analysis, digital advertising, SEO, PPC, social media, first-party data services, and advisory services. Your accepted proposal, statement of work, or service agreement defines the scope, deliverables, schedule, fees, and client responsibilities for your project. A signed project agreement controls if it conflicts with these general terms. Additional work requires agreement on scope and fees.

Advertising and third-party costs

Advertising spend, platform fees, and third-party services are separate from consulting or management fees unless your agreement expressly includes them. We obtain agreement on the budget and who pays each provider before committing those costs. Third-party platform decisions and results remain outside our control.

Fees and upfront payment

All Stripe payments, invoices, and billing use Big Wave Marketers under Rebel Souls Music, Inc. Clients are invoiced and payment is generally collected upfront, before services begin or are delivered. If staged payments are agreed, the project agreement specifies each amount and due date.

Prices are stated in U.S. dollars unless the invoice expressly identifies another currency. Applicable taxes and approved third-party expenses will be disclosed as appropriate. No recurring charge is authorized solely by a one-time purchase; recurring arrangements require separate agreement on amount, frequency, and cancellation.

Delivery and client cooperation

Services and deliverables are provided electronically, through meetings, or as specified in the project agreement. The delivery schedule begins when required payment, documents, and access have been received, unless otherwise agreed. Missing information, delayed feedback, or approved scope changes may affect completion dates. We will communicate material schedule changes.

You are responsible for the accuracy of information you provide, timely approvals, and permission to share project materials. You remain responsible for business decisions and external use of deliverables.

Cancellation and Refund Policy

Big Wave Marketers operates under Rebel Souls Music, Inc. This policy applies to services purchased from Big Wave Marketers unless a signed statement of work or service agreement specifies different terms.

Payment and commencement

Payment is collected before services begin, either in full or in agreed stages. The signed agreement identifies the scope, fees, and deliverables.

Cancellation requests

Clients may request cancellation by emailing lynn@bigwavemarketers.com. Please include the client’s name, company, and invoice or project reference.

Cancellation before work begins

If cancellation is requested before work begins, prepaid service fees will be refunded, less any nonrecoverable third-party costs the client expressly approved in advance.

Cancellation after work begins

If cancellation is requested after work begins, completed work and approved nonrecoverable third-party costs remain payable. Any prepaid amount attributable to work not performed will be refunded.

Completed work will be calculated using the milestone values or hourly rate stated in the signed agreement. No undisclosed cancellation fee will be imposed.

Completed services

Completed and delivered services are not refundable solely because the client changes direction or does not achieve a desired business outcome. This does not limit a client’s remedies if agreed services were not delivered or rights under applicable law.

Services we cannot deliver

If Big Wave Marketers cannot complete agreed services, we will notify the client and refund prepaid amounts attributable to services not performed, unless the client agrees to a revised arrangement.

Refund processing

Approved refunds will ordinarily be issued to the original payment method. The payment provider determines when the refund appears in the client’s account.

Recurring services

For recurring services, the signed agreement specifies the cancellation notice period and effective date. Cancellation stops future charges according to that agreement. Work already performed remains payable.

Results and professional advice

We commit to the deliverables expressly agreed in your project agreement. Consulting, research, marketing, and outreach do not guarantee revenue, financing, third-party participation, or other business outcomes. Any specific contractual service commitment is governed by the agreement that states it. Our general services do not replace legal, tax, accounting, or other licensed professional advice.

Confidentiality and materials

Each party will use the other party’s nonpublic project information for the agreed work and disclose it only to people and service providers who need it for that purpose, or as required by law. This obligation does not cover information that is public through no breach, independently developed, or lawfully obtained without confidentiality restrictions. Authorized outreach disclosures are governed by the agreed project instructions.

You retain ownership of materials you provide and authorize us to use them as needed to perform the services. Unless the signed agreement states otherwise, after full payment you may use final deliverables for your business purposes. We retain ownership of preexisting tools, templates, methods, and general know-how, and grant the use rights needed for those elements included in your final deliverables. Third-party materials remain subject to their own licenses.

Website use and third parties

Do not misuse the website, attempt unauthorized access, upload unlawful content, or infringe others’ rights. We may restrict access when reasonably necessary to address misuse or security concerns. Third-party websites and services linked from our site have their own terms and privacy practices.

Questions and disputes

Please contact lynn@bigwavemarketers.com about service or billing concerns so we can review them with you. These terms are governed by California law, subject to mandatory protections that apply under other applicable law. Nothing in these terms waives rights that cannot lawfully be waived.

Updates and contact

We may update these terms for future use and orders by posting a revised effective date. Updates do not retroactively change an existing signed project agreement without mutual agreement.